Shipping and Delivery
Shipping charges are displayed at checkout and form part of the total purchase price. Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by:
Risk in the goods passes to you when the goods are delivered to the delivery address provided in your order. Customers are responsible for providing accurate delivery information. Additional freight charges resulting from incorrect addresses may be charged to the customer.
Rural and Remote Deliveries
Additional charges may apply for rural addresses, Waiheke Island, Stewart Island, Great Barrier Island, Chatham Islands and other remote locations. If additional freight charges are required, we will contact you before dispatch.
Freight Provider
Products are shipped via Mainfreight or an equivalent freight provider. A tracking number will be provided where available.
Heavy Item Deliveries
Some products sold through our store are bulky and/or have weights that require assistance unloading.
Customers should ensure suitable access is available at the delivery location and may require assistance when unloading heavier items. Deliveries are made to the address specified at checkout. Drivers may not be able to carry products long distances from the delivery vehicle.